Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the TripMax UK website at www.tripmax.co.uk and all services provided by TripMax UK Ltd. By accessing our website, making an enquiry, or booking any service, you agree to be bound by these Terms.

TripMax UK Ltd is registered in England and Wales. We are an independent travel consultancy providing Schengen visa services, holiday packages, flight bookings, hotel reservations, and travel insurance to clients based in the United Kingdom.

By using our website or services, you confirm that:

• You are at least 18 years of age
• You have the legal capacity to enter into a binding contract
• All information you provide to us is accurate, complete, and up to date
• You are booking on your own behalf or, if booking for others, you have their authorisation to do so and accept these Terms on their behalf
• You have read and agree to these Terms, our Privacy Policy, and our Refund Policy

TripMax UK provides the following services:

• Schengen Visa Consultancy: Document preparation, eligibility assessment, cover letters, VFS appointment booking, and application support for all 27 Schengen countries
• Other Visa Services: UK visitor visa, UAE/Dubai visa, USA visa, and other nationalities
• Holiday Packages: All-inclusive Europe, Dubai, and international travel packages including visa, flights, accommodation, and tours
• Flight Bookings: Domestic and international airfare on behalf of major airlines
• Hotel Reservations: Accommodation bookings including visa-purpose reservation letters
• Travel Insurance: Schengen-approved and general travel insurance policies

Booking Confirmation: A booking is confirmed only upon receipt of full or agreed deposit payment and written confirmation from TripMax. Email confirmation constitutes a binding contract.

Pricing: All prices are quoted in Great British Pounds (GBP) and are inclusive of applicable service fees. Prices are subject to change until full payment is received and the booking is confirmed.

Payment Methods: We accept bank transfer, debit card, and credit card. Payments are processed securely. Card details are not stored by TripMax.

Deposits: A non-refundable deposit may be required to secure certain bookings. The deposit amount will be communicated clearly before payment is taken.

No Guarantee of Visa Approval: While TripMax achieves a 98% visa approval rate, we cannot guarantee visa approval under any circumstances. Visa decisions are made solely at the discretion of the relevant embassy, consulate, or immigration authority. TripMax is not responsible for any refusal, delay, or additional conditions imposed by a consulate.

Client Responsibility for Information: You are solely responsible for the accuracy of all information and documents provided to TripMax for your visa application. Providing false, misleading, or incomplete information may result in visa refusal and may constitute a criminal offence.

Consulate Fees: The consulate/VFS application fee is a third-party charge that is non-refundable by TripMax in any circumstances. This fee is paid directly to the consulate or VFS Global and is governed by their terms.

• TripMax will prepare your application to the highest standard based on the information you provide
• We will notify you promptly of any missing documents or issues with your application
• If your visa is refused due to a TripMax documentation error, we will reapply free of charge
• If your visa is refused due to your personal circumstances, we offer a free reapplication or appeal

Holiday packages booked through TripMax that include at least two of the following — transport, accommodation, or other tourist services — are protected under the Package Travel and Linked Travel Arrangements Regulations 2018.

Itinerary Changes: TripMax reserves the right to make minor changes to holiday package itineraries where necessary due to operational requirements, supplier changes, or force majeure events. Significant changes will be communicated promptly and you will be offered alternatives or a full refund.

Your Responsibilities: You are responsible for ensuring all members of your party have valid travel documents, visas, and meet any health requirements for the destination. TripMax accepts no liability for refusals of entry due to inadequate documentation.

When booking flights or hotels through TripMax, you acknowledge that:

• Flight bookings are subject to the individual airline's conditions of carriage, including their policies on changes, cancellations, and baggage
• Hotel bookings are subject to the hotel's own cancellation and refund policy, which will be clearly communicated at the time of booking
• TripMax acts as agent only; the airline or hotel is the principal contractor and responsible for delivering their service
• TripMax's service fee for flight or hotel bookings is non-refundable once the booking has been confirmed and ticketed
• Name changes, date amendments, or cancellations are subject to both the supplier's fees and TripMax's administration charge

Cancellations and refunds are governed in full by our Refund & Cancellation Policy, which forms part of these Terms and Conditions. Key points:

• All cancellation requests must be made in writing to info@tripmax.co.uk
• Refunds, where applicable, are returned to the original payment method within the timescales stated in the Refund Policy
• Third-party fees (consulate fees, airline charges, hotel penalties) are governed by the third party's terms and are outside TripMax's control
• TripMax's service fees are non-refundable once work has commenced, except where stated otherwise in the Refund Policy

To the fullest extent permitted by law, TripMax's liability to you in connection with any service is limited to the total amount you have paid to TripMax for that specific service.

TripMax is not liable for:

• Visa refusal, delay, or conditions imposed by any consulate or immigration authority
• Airline delays, cancellations, or operational disruptions
• Hotel overbooking, standard of accommodation, or service failures by third-party suppliers
• Loss of enjoyment, consequential losses, or indirect damages of any kind
• Events outside our reasonable control (force majeure) including natural disasters, pandemics, strikes, war, or government restrictions
• Losses arising from your failure to hold valid travel documents, vaccinations, or insurance
• Any information on third-party websites linked from our site

When using TripMax services, you agree to:

• Provide accurate, truthful, and complete information at all times
• Not submit fraudulent documents or make false declarations in any visa or travel application
• Ensure your passport is valid for the required period and has sufficient blank pages
• Obtain all necessary vaccinations or health certificates required by your destination country
• Purchase adequate travel insurance for your trip
• Inform TripMax promptly of any changes to your circumstances that may affect your visa application or booking
• Not use our website for any unlawful, fraudulent, or harmful purpose
• Treat TripMax staff with respect — we reserve the right to refuse service to abusive or threatening individuals

All content on tripmax.co.uk — including text, logos, images, graphics, page layout, and code — is the intellectual property of TripMax UK Ltd or its licensors and is protected by UK copyright law.

• Reproducing, copying, or distributing any content from our website without written permission
• Using the TripMax name, logo, or brand identity without authorisation
• Scraping or harvesting data from our website using automated tools

You may print or download content from our website for your personal, non-commercial use only.

We take all complaints seriously and aim to resolve them quickly and fairly. If you are unhappy with any aspect of our service:

• Step 1 — Contact Us: Email info@tripmax.co.uk or WhatsApp/call +44 7411 551435. Include your booking reference, a clear description of the issue, and your preferred resolution. We aim to respond within 2 business days.
• Step 2 — Escalation: If your complaint is not resolved to your satisfaction, request escalation to a senior manager by emailing complaints@tripmax.co.uk. We will provide a formal written response within 14 days.
• Step 3 — ADR: If you remain unsatisfied, you may refer your complaint to an Alternative Dispute Resolution (ADR) scheme approved under the Package Travel Regulations, or pursue the matter through the courts of England and Wales.

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these Terms is found by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

TripMax reserves the right to update or amend these Terms at any time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website or services after changes have been published constitutes your acceptance of the revised Terms.

For bookings already confirmed, the Terms in force at the time of booking will apply unless you expressly agree to the updated Terms.